One way to tell if the bolts are jammed is if you hear the motor whirring or trying to retract the bolts but the safe won't open. Most customers forget that safes are precision equipment, not just expensive metal boxes.
Sometimes a jarring, or dropping or a hard knock on a safe can jam the bolts. The bolt work of a safe can get jammed even for a quality safe. We recommend staying away from off brand batteries because studies show they lose power much faster than the branded types. Pop the battery or batteries out of the battery holder, check the terminals, and if you can't check the battery charge, just replace the battery with a brand-name battery pack like Duracell or Energizer. Sounds silly, but you will be surprised how many times this is the case. If you are lucky the simplest reason why your safe won't open is dead safe batteries. We recommend doing these before you call your locksmith or safe technician (typical trip charge $100) or the safe manufacturer. These methods should work for just about any Sentry Safe model, including the ones with keys, and combination locks or the electronic and biometric safes. The safe is in lockout mode or the time delay is active The bolts of the safe are jammed or misaligned Try these before calling Sentry Safe Customer Service or a safe locksmith. Here are the most common reasons a Sentry Safe won't open.
What do I do?” Usually, the caller is in a hurry and doesn't have the time to call a locksmith or wants to avoid the trip charge if there were some easy and simple things to try first. With the popularity of Sentry Safes and the over 200 models on the market, it is no surprise that the most common troubleshooting question we receive is: “My Sentry Safe safe won’t open.
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